- What is Automatic Bill Payment?
- How do I sign up for Automatic Bill Payment with American Express?
- Are there any costs associated with participating in Automatic Bill Payment with American Express?
- How long does it take for Automatic Bill Payment to take effect?
- Will I still receive a bill from my service provider?
- Whom should I call if I have a question about a charge that appears on my American Express® Card statement, or if I am charged in error?
- Will I receive rewards for bills I automatically pay with the Card?
- What should I do if my Card has been lost or stolen and I've received a replacement Card with a new account number?
- How do I cancel Automatic Bill Payment?
- What do I do if my service provider is not listed on the Automatic Bill Payment site?
- Can American Express help me sign up with a new service provider or change from one service provider to another?
- What are the benefits of switching to electronic bill payments?
Q: What is Automatic Bill Payment?
A: Automatic Bill Payment is a convenient way to automatically pay your recurring bills using any American Express® Card. Rather than writing multiple checks to pay your bills, you can have the charges for these and other services billed directly to your American Express Card.
Back to TopQ: How do I sign up for Automatic Bill Payment with American Express?
A: Here's How to Get Started:
1) Search for the service provider with whom you would like to pay a recurring bill. You can search via industry. Or, if you already have your service provider's contact information, simply contact them directly.
2) Let them know that you would like to have your bill automatically charged to your Card.
3) Inform the service provider that you would like your payments charged automatically to your American Express Card. Please have your customer account number for that service provider and Card information ready. Keep track of all your recurring charges on your monthly American Express statement.
Back to TopQ: Are there any costs associated with participating in Automatic Bill Payment with American Express?
A: No. American Express does not charge a fee for this convenience.
Back to TopQ: How long does it take for Automatic Bill Payment to take effect?
A: It may take up to three billing cycles for charges to appear on your Card. We recommend that you continue paying your bills until your service provider informs you that your bill has been charged to your American Express Card. Often, this is indicated on your provider's bill as Paid, in the amount due section of your statement.
Back to TopQ: Will I still receive a bill from my service provider?
A: Most service providers will continue to send you a bill marked "Do Not Pay" or "Paid." Some offer the option to view your bill online rather than receiving paper statements in the mail.
Back to TopQ: Whom should I call if I have a question about a charge that appears on my American Express Card statement, or if I am charged in error?
A: If you have a question regarding the amount billed by a particular service provider (for example, your cellular service), you should call the provider directly. If you have been billed by a service provider that you do not recognize, call the Customer Service number on the back of your Card.
Back to TopQ: Will I receive rewards for bills I automatically pay with the Card?
A: Yes. As long as you are enrolled in a reward program (cash back, points, miles) and are using an eligible and enrolled Card, you can earn points, miles, or cash back for virtually every dollar billed.
Back to TopQ: What should I do if my Card has been lost or stolen and I've received a replacement Card with a new account number?
A: In order to continue having your bills charged automatically to your Card, you will need to contact each service provider and provide them with your new Card account information.
Back to TopQ: How do I cancel Automatic Bill Payment?
A: Contact each service provider directly to cancel your service or to change your method of payment. In some instances, the service provider will offer you the option of canceling and updating information online.
Back to TopQ: What do I do if my service provider is not listed on the Automatic Bill Payment site?
A: Please call the service provider directly and ask them if you can have your bill automatically charged to your American Express Card.
Back to TopQ: Can American Express help me sign up with a new service provider or change from one service provider to another?
A: To change service providers or to sign up with a new provider, you will need to contact that provider directly.
Back to TopQ: What are the benefits of switching to electronic bill payments?
- A: 1) What would happen if all U.S. households with an American Express® Card switched to electronic statements for all of their service providers? Together we could help save 140,000,000 pounds of paper every year.
140,000,000 pounds of paper is a calculation based on information from creditcards.com, U.S. census information and the U.S. Postal service websites. - 2) Stack up the paper an average American uses in a year and the pile would be as tall as a two-story house. http://www.kingwoodgreeninfo.org/recyclingfacts.html
- 3) The U.S. has less than 5% of the world's population yet consumes 30% of the world's paper. http://reduce.org/paper/
If you do not see your service provider listed, contact them directly to inquire about paying your bill with your American Express Card.
In some instances, it may take more than one billing cycle before initial paid amounts are posted to the Card account. Please remember to cancel these payments with your service provider if you close your Card account, and advise your service provider if your Card account number changes.
Not all providers service all markets.
