Go paperless. A small change can help make a big difference.

 

FREQUENTLY ASKED QUESTIONS AND TERMS AND CONDITIONS

  1. Q: How do electronic statements work?
  2. Q: What are the benefits?
  3. Q: What will I need to enroll?
  4. Q: Can I switch back to paper?
  5. Q: When will my first electronic statement arrive?
  6. Q: How long are my electronic statements available?
  7. Q: Is my electronic statement information secure?
  8. Q: Will my electronic statement look the same as my paper statement?
  9. Q: How do I save my electronic statement for future reference?
  10. Q: What is Adobe® Acrobat® Reader™ and why do I need it?
  11. Q: What if my provider is not included on this promotion site? Can I still turn off my paper statements?
  12. Q: Who should I contact if I have issues signing up for electronic statements with my provider?
  13. Q: How do I sign up for Automatic Bill Payment with American Express?
  14. Q: What are the benefits of switching to electronic bill payments?
Q: How do electronic statements work?
A: Most companies allow customers to view their monthly electronic statements online at any time. When you choose to receive electronic statements online you will typically receive an e-mail alerting you when a new statement is available. Back to Top
Q: What are the benefits?
A:
  • It's more secure. Your paper statement can't be lost or stolen in the mail.
  • It's always available. You can view or print your electronic statement anytime.
  • It's fast. Your electronic statement typically arrives a few days before the paper version.
Back to Top
Q: What will I need to enroll?
A: Most companies require that you first set up an online account before you choose to receive electronic statements. In order to sign up for an online account and enroll in electronic statements you may need to provide your:
 
  • Account number
  • Address
  • E-mail address
  • Phone number
  • Social Security number
Back to Top
Q: Can I switch back to paper?
A: Yes. Most companies will allow you to change statement delivery options at any time, so you can reinstate paper statements at any time. Back to Top
Q: When will my first electronic statement arrive?
A: Most companies are able to enroll their customers in electronic statements immediately, but sometimes it can take 1-2 billing cycles before the first statement is delivered to your inbox. Back to Top
Q: How long are my electronic statements available?
A: Electronic statements are typically available anywhere from 3 months to 2 years. If your statement is no longer available online, most companies are able to send you old statements free of charge. Please see your provider’s website for details. Back to Top
Q: Is my electronic statement information secure?
A: Yes. Your electronic statements will be protected by the same technology that keeps any online transaction information encrypted and secure. Check your provider’s website for more information. Back to Top
Q: Will my electronic statement look the same as my paper statement?
A: Your electronic statement may look different from your paper statement but will contain all of the same information. Back to Top
Q: How do I save my electronic statement for future reference?
A: With most providers, you can save your electronic statement right to your computer as a PDF document. In order to read this document type, you will need Adobe® Acrobat® Reader™. Be sure to give your electronic statement a unique file name so it is easily distinguishable in the future. Back to Top
Q: What is Adobe® Acrobat® Reader™ and why do I need it?
A: Adobe® Acrobat® Reader™ is free software used for viewing and printing PDF files. You will need this software installed on your computer in order to download, display, or print your statement. To download Adobe® Acrobat® Reader™ for free, visit www.adobe.com. Back to Top
Q: What if my provider is not included on this promotion site?  Can I still turn off my paper statements?
A: If your service provider is not listed on this promotion site, please contact them directly to see if they offer electronic statements. Back to Top
Q: Who should I contact if I have issues signing up for electronic statements with my provider?
A: Please contact your service provider’s customer service department directly. Back to Top
Q: How do I sign up for Automatic Bill Payment with American Express?
A: Here's how to get started:
  1. 1)When you are on your provider’s website, search for a method to sign up for automatic payments.
  2. 2)Let your service provider know you would like to have your bill automatically charged to your Card.
  3. 3)Inform the service provider that you would like your payments charged automatically to your American Express® Card. Please have your customer account number for that service provider and Card information ready. Keep track of all your recurring charges on your monthly American Express statement.
Back to Top

Paperless facts:

Q: What are the benefits of switching to electronic bill payments?
  1. 1.What would happen if all U.S. households with an American Express® Card switched to electronic statements for all of their service providers? Together we could help save 140,000,000 pounds of paper every year.
  2. 140,000,000 pounds of paper is a calculation based on information from creditcards.com, U.S. census information, and the U.S. Postal Service websites.
  3. 2.Stack up the paper an average American uses in a year and the pile would be as tall as a two-story house. http://www.kingwoodgreeninfo.org/recyclingfacts.html
  4. 3.The U.S. has less than 5% of the world’s population yet consumes 30% of the world’s paper. http://156.98.19.245/paper/
Back to Top

Earn a bonus when you pay bills automatically.

Get a $10 statement credit for each service provider featured on this website. Simply enroll with them to pay your bills automatically with your American Express Card. Plus you can help reduce even more paper by writing fewer checks and enjoy peace of mind knowing your bills are being paid on time.

Information you may need to sign up.

  1. Your American Express® Card account number and expiration date
  2. Your account number with your service provider
  3. Any existing Username and Password for the provider account
Please note it may take more than one billing cycle for the switch to take place, or for charges to appear on your Card.

Get added peace of mind.

Have everyday bills paid automatically with your American Express® Card. You’ll reduce even more paper by writing fewer checks and enjoy peace of mind knowing your bills are being paid on time. Learn more.

What you’ll need to start.

To switch to electronic statements, or set up payments online, just have this information handy.

Paper Fact

Stack up the paper an average American uses in a year and the pile would be as tall as a two-story house.

Terms and Conditions

In some instances, it may take more than one billing cycle before initial paid amounts are posted to your American Express® Card account. Your American Express Card will be charged until you cancel these payments with your service provider, so please remember to cancel these payments with your service provider as appropriate. Please advise your service provider if you close your American Express Card account or if your Card account number changes.